General

1. Q: Is there warranty for the set/unit after repair?
   A: Yes there is a three month warranty on the work done for any out-of-warranty repairs, should a defect re-occur within 30 days of the repair carried out, the labor charges shall be waived.

2. Q: Where is the nearest Sony Authorized Service Center from my house?
   A: Click here to find a Sony Authorized Service near you. If you need further information, please contact our Customer Care Center at:011 690 3555.

3. Q: I purchased a Sony product overseas. May I know how to get Official Warranty from Sony South Africa?
   A: Sony South Africa issues warranty ONLY on products officially sold by Sony South Africa. To get Sony products with Sony South Africa warranty, we recommend you to buy Sony products at Sony Authorized Dealer in South Africa.

4. Q: Where can I purchase accessories for my Sony?
   A: Please contact the Sony spares supplier Screenvision or one of our authorized dealers or one of our new Sony Centers in your area.

5. Q: I’m not happy with the service I receive from your repair agent. Where can I direct my complaint to?
   A: Please call our Call center on 011 - 690 3555.

6. Q: How can I be assured that your agent will do a proper repair?
   A: Our repair agents are constantly monitored and getting regular and ongoing technical training.

VAIO

1. Q: Where can I go to upgrade the RAM on my VAIO?
   A: Sony strongly recommends that all service related work be performed by our authorised service agents, Rectron.

2. Q: Can I upgrade my Hard Drive to a larger size or my CPU to an updated one?
   A: Sony can only support RAM upgrades during the warranty period as modifying the hardware will immediately forfeit the warranty. After the warranty period, please discuss performance upgrades with the authorised service provider.

3. Q: I never received a set of Recovery Discs with my VAIO.
   A: Recovery Discs are onboard and are accessible via Start, All Programs, VAIO Recovery Center. It is strongly recommended that a set of discs be created and kept with the unit.

4. Q: I never created a set of Recovery Discs and my Hard Drive is inaccessible. Where can I get a set of discs?
   A: Recovery Discs for South African models are obtainable from Sony South Africa at a total cost of R250-00 inclusive.

5. Q: Why should I have to pay for Recovery Discs when other manufacturers provide them free of charge?
   A: Sony provides free of charge Recovery Discs onboard the unit as part of the supplied software. It is the customer’s prerogative to create a set to keep with the unit. Should the customer fail to do this, then Sony will charge for the replacement set.

6. Q: My battery does not last as long as was advertised.
   A: Battery performance is advertised as per JEITA (Japan Electronic Information Technology Association) standards. This is a test-bench figure and not commiserate with a normal working environment.

7. Q: I loaded some software and it doesn’t seem to work properly.
   A: Sony ships with Microsoft Windows ® operating systems which are compatible with most major applications. However, Sony cannot assume responsibility for third party applications and/or software.